Reviews
At Epic Travel Tours, our clients’ satisfaction is our top priority. We take pride in delivering exceptional travel planning services that cater to their unique needs. Here’s what our clients have to say about their experiences with us:
Google Reviews
GOOD Based on 6 reviews Richard-NS Phua2024-01-26 Was super grateful for the great planning. The entire family enjoyed our trip. The prompt response when we met with some issues while overseas was a great help to ease the anxiety. Will be using the service again soon! Pamela Quek2024-01-13 Glad to have found Epic Travel Tours to plan for our Taiwan Trip. The itinerary was suitable for both young and old (youngest 7, oldest 70) at a comfortable pace. We enjoyed the experience of strawberry picking, releasing of sky lantern, making of spring onion cake. The kids love especially the Minsu stay which has various activities to keep them entertained and serves a wide spread of breakfast each morning. They also enjoyed the stay at Flying Cow Ranch where they get to interact with the farm animals up close and doing the DIY activities that the farm has. Lastly we are glad to have a reliable and considerate driver throughout the trip. Janice Lim2024-01-08 Went on a tour with Epic Travel tours recently everything was smooth sailing. I appreciate Best’s timely response and help with my queries. There was very smooth transition from one activity to another as it was well-organized. Our driver was always punctual, polite and helpful. Best took the time to understand my travel preferences and provided me with an itinerary that was in line with my objectives of the trip. She provided valuable recommendations for the activities too. I also appreciate the flexibility to make adjustments to the itinerary. Overall, it was an enjoyable and stress-free travel experience. I feel confident in having Best plan subsequent trips for my family. Thank you for making our trip memorable! Alex Kwee2023-12-24 Agent was efficient and provided itinerary that was attractive and time saving. The accommodation chosen was excellent allowing me to experience a wide range (minsu, hotel, resort) throughout the tour. Some of the minsus was off the beaten path, and would be missed if arranged by tour group and self-arranged. During the tour, the local driver was also excellent and responsive to my needs when I fell ill. Strongly recommended. Adrian Chiang2023-12-18 Don't know where to start but Best (our planner) was absolutely the Best! Her responses to our questions and situations during our trip were quick and impeccable (even at odd times). Recommendations of hotel and itinerary based on our family preferences were also nicely taken into consideration and weaved into the master itinerary plan. Hotels although just to sleep each night, were a joy to check in to and was always an exciting surprise at each hotel we used (about 6 in total for this trip), including a cruise "hotel" that saved us travelling time since we travelled while we slept the night away. Her planned itinerary was also very well organised such that everything was "on the way" with details at every pit stop on what you need / recommended to do. Go for nothing, but the BEST (TEO)!
Facebook Reviews
Carrie Tan
13:25 19 Dec 24
Our 1st winter adventure in Hokkaido was fantastic, with snow-covered landscapes that felt like a scene from a... postcard. We explored key spots such as the picturesque Biei Blue Pond, the charming Ningle Terrace, and the beautiful Lake Toya, among many others. A special shoutout to our planner, Ms. Best, who went the extra mile to assist us when one of our activities couldn’t proceed due to insufficient snow thickness. Despite her best efforts to arrange an alternative, the weather conditions ultimately made it unfeasible. The hotels we stayed in were exceptional, featuring delicious spreads for breakfast and dinner that we thoroughly enjoyed. The trip was impeccably planned, with helpful guidance provided beforehand, including tips on forwarding our luggage for a smoother experience. We were also fortunate to experience snow on nearly 90% of the days, which added an extra layer of magic to our journey. It was truly a memorable trip!
(This is our second time engaging the service, and love it)read more
(This is our second time engaging the service, and love it)read more
Jette Den Heijer-Konings
19:38 18 May 22
Best organised for us a trip to the Azores and she did a great job. With the budget we provided her she managed to... create a complete and diverse itinerary with lots of fun stuff for our children. She is very easy to communicate with. If you're looking for a hassle-free and well-organised holiday, Best is your lady.read more
Chan Meng
07:07 18 Nov 21
Ms Best (Travel Concept Designer) of Epic Travel provides excellent customer service and tour planning.
My... family and friends have benefitted from her tour advises based on our budget and needs. Ms Best is patient with her clients (even if they drove her up the wall and down the floor 😅).
In addition, Ms Best was contactable via WhatsApp to resolve any issue faced while we were overseas without letting us feeling a sense of helplessness.
My wife and I are now awaiting for our trip to Japan in the very near future which was postpone since June 2020 due to the COVID-19 pandemic.
Have no worries about the credentials of Epic Travel.
Ms Best is already the BEST.read more
My... family and friends have benefitted from her tour advises based on our budget and needs. Ms Best is patient with her clients (even if they drove her up the wall and down the floor 😅).
In addition, Ms Best was contactable via WhatsApp to resolve any issue faced while we were overseas without letting us feeling a sense of helplessness.
My wife and I are now awaiting for our trip to Japan in the very near future which was postpone since June 2020 due to the COVID-19 pandemic.
Have no worries about the credentials of Epic Travel.
Ms Best is already the BEST.read more
Gog Soon Joo
12:29 16 Nov 21
Best has planned a number of my family vacations. Great itineraries, fun experience. In 2019, we had a fun time... trekking, camping and sightseeing in Bhutan & Nepal.read more
Adrian Chiang
06:40 16 Nov 21
Best planned our family trip to Taiwan last and it was honestly amazing! Everything went smoothly and our family had... the most amazing itinerary ever also! Definitely made it a trip for us to remember fondly.read more